2. There Is No Real-Time Information
The logistics company has limited real-time information with the traditional route planning method. It is difficult to know your customers’ needs, whether they are willing to wait for a couple of days for delivery, and their preferences unless they are essential clients of your company.
3. Potential for Human Error
With the amount of data to process and the amount of time it takes to finish one route, there is an excellent possibility that human error could occur. In the traditional route-planning method, most of the fields are inputted manually. If the wrong facts are written, the calculation of transportation costs, distance, and delivery costs will be incorrect.
4. Delays in Deliveries
Because of the time-consuming nature of the route planning process and the unavailability of real-time data, it is often difficult for logistics companies to adjust the route if new information arises. This is especially an issue during inclement weather and other situations which can delay delivery attempts.
5. Customer Experience Is Subpar
A traditional route planning process does not provide customers with a seamless and smooth delivery experience. Customers want to know when their package will arrive, when it will be delivered, and how much it will cost to insure a convenient experience. If the logistics company does not provide these answers, the customer is likely to find another service provider that can.
In today’s fast-paced world, customers want easy access to information to help them make informed decisions. They also want the ability to contact their service providers and make adjustments on the fly. The traditional route-planning method does not provide this service due to its time-consuming nature and limited real-time data.
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